Privacy Policy

Welcome to LilithsWorld.com and thanks for visiting our Privacy Policy page. Lilith's World (which we might also call "our Website") is a safe, age-appropriate site where tweens (especially girls) can play and learn basic online social skills. On this page, we'll talk about three things:

What types of information we collect from our Lilith's World players (and their parents),
How we use that information, and
How parents can stay in control over their children's activities.

Special Message for Parents

At Lilith's World, we believe that children should be able to use the Internet to play, learn, and socialize in a safe, private, and fun environment. To do our part in achieving this goal, we take the following steps:

Online Safety. We have designed our virtual world to allow for a safe interactive environment. This includes (among other things) educating our players about online safety in this Policy, offering important safety tools such as player reporting and blocking, and using filtering technology and moderation to help protect children from inappropriate or unsafe chat with other players.
Parental Control. We give parents control over their children's activities on Lilith's World, including the ability to approve or change their child's chat level and to shut down their child's account.
Privacy. We ask children for very little information (but nothing personal about them) in order to allow them to play in the Lilith's World world. This means that it is very difficult for us or other players to have direct personal contact with children on Lilith's World.

The rest of this Policy will give your child (and you) more information about the measures above. If you have any questions or concerns about this Policy, please contact Lilith's World Customer Support.

What information do we ask for, and how do we use it?
How do we keep your information safe and secure?
Do we use cookies or log files on Lilith's World?
Who collects your information on Lilith's World?
Do we share your information with other companies or people ("third parties")?
Can parents review or make changes to their child's account?
How do we let you know about changes to this Policy?

1. What information we ask for, and how do we use it?

It depends on what you're trying to do on our Website. Below are some examples when we might ask for information, the types of information we ask for, and how we use the information you give us. No matter what you're doing on Lilith's World, we only ask you for the information we need to provide you with the service or feature you're requesting. In other words, we won't make you give us more information about yourself or anyone else if we don't need it to give you that service or feature.

A. Creating an account

When you first create an account, we ask you to give us the following information:

Character name and password. This information allows you to create your own Lilith's World account and to login to play in the Lilith's World world. We also use your character name to display it in the Lilith's World world, keep track of the Spenders and Age Points you earn and spend while you play, and link any paid memberships to your account (see paragraph B below). Your character name and password must not be your real name or other personal information, and you should set up a password that only you and your parent will remember but that's hard for others to guess.
Birthday. We collect birthday so we can gather the ages of all our players and then tailor the Lilith's World world to our players' interests. Your age information might also be used to determine whether your parent's permission is needed before you can use certain features on Lilith's World.

Your account information, which may also include information about your parent (such as email address and billing information), could also be used for the following reasons:

To block your access to Lilith's World if other players are reporting you for valid reasons or if you violate Lilith's World's Terms of Service;
To help you set up a new password if you forget your old one;
To allow parents to review and make changes to your account and membership status; and
To communicate with your parent via email about updates to the Lilith's World world, changes to your account, or other important announcements.

B. Paid Membership

To buy a paid membership on Lilith's World (which might be required to age-up and get certain privileges in the world), we ask your parent for billing information, including your parent's name, email address, phone number, and credit card information. This information is used to process and confirm payments and to communicate with your parent about your paid membership (for example, if we have a problem charging the credit card, to send membership expiration reminders, etc.). We might also use this information for the reasons listed under Section 1A above ("Creating an account").

C. Inviting a friend

Lilith's World allows you to invite friends to join Lilith's World or to become "friends" on Lilith's World with other players by using the "Add Friend" feature (the yellow + button at the bottom left of your Lilith's World screen). You can do this by entering your first name and your friend's email address or their Lilith's World character name on the Add Friend form. If you choose to give us your friend's email address, we will use it to send them a one-time email invitation to join Lilith's World, but we will not keep your friend's email address or your first name.

If your friend or the other player accepts your friend request, his/her character name will be listed as a friend under your phone in the Lilith's World world. The same is true if you accept a friend request from another player - your character name will be listed as a friend under their Lilith's World friend book.

D. Chatting

Guests can enter the world but cannot chat at all. People who first sign up also can enter the world but cannot chat at all. Only those who have a verified email address is allowed to chat. The chatting is not limited except to place an asterix on the vowels of curse words.

E. Blocking or reporting players

When you block or report another player, we do not ask for any personal information about you or the player you're reporting. You simply click on the player you want to block or report and then click on "block" or "report". Blocking a player makes that other player invisible to you and makes you invisible to that other player. To unblock a player, you have to contact Customer Support. If you report another player, we might ask you to tell us why you're reporting the other player so we will know what type of action to take.

2. How do we keep your information safe and secure?

Lilith's World does many things to help keep your account information safe and out of the hands of the wrong people. We've listed some of them below.

We store your account information on secure servers behind firewalls. This is just a fancy way of saying that we put up very strong walls between the outside world and your account. These walls are very hard to break down.
We process and store credit card information through a vendor who uses standard security techniques, like encryption, to keep the information secure. We, at Lilith's World, do not even have access to full credit card numbers and we do not display any portion of your parent's credit card number on your account information page.
We make you create an account with a password so that hopefully only you and your parents know how to get into your account. Your password is the key to your account, so please make sure to keep your password a secret and never share it with anyone except your parents.
We only allow some people at Lilith's World and at our vendors (but not everyone) to see your account and any other information, like billing information, tied to your account. These are people who need to be able to see your information to do their job and to make Lilith's World work for you. Please read Section 4 below for more information.
We have designed our chat features with your safety in mind. To find out more, please read Section 1D above.
We expect you (with your parents' help) to be smart about what you do on Lilith's World.

3. Do we use cookies or log files on Lilith's World?

Like many other websites on the Internet today, we use cookies to help make our Website work properly and to save you time. Cookies are basically text files (which look like a long string of numbers, letters, or other characters) that we place on your computer. For example, cookies might remember certain things about your Lilith's World account, like your character name for faster login and your paid membership status.

We might also use something called "log files" to gather important information about your computer, like your computer's IP address, the type of Internet browser you use (Internet Explorer, Mozilla, etc.), and the type of software your computer runs on (Windows, Mac OS, etc.). Log files might also tell us things about your visit to our Website, like which website you came from to get to ours ("referring URL"), the date and time of your visit ("timestamp"), and more information about where and what you clicked on in the Lilith's World world. We use log file information to improve the way our Website works, fix technical problems, do research and Website analysis, and make Lilith's World safer.

We do not use cookies or log files to collect any personal information about you or others. We might combine information in a cookie or log file together with personal information we might have gotten from you or your parent somewhere else on our Website (like when you created an account or when your parent bought a paid membership).

4. Who collects your information on Lilith's World?

Our company, called Lilith's World, Inc. and located in the United States, collects your information. This is true no matter where you live or access our Website. By using Lilith's World, you agree that it's okay for us to transfer your information outside of your home country.

In some cases, your information is collected and stored by other companies that we hire to help us run the Website, like the companies who help us filter text chat and process membership payments. These companies may be located inside or outside of the United States. We call these other companies "vendors" because they are only allowed to collect and use your information the ways we tell them to, and no other way. If any vendor is allowed to see or access your personal information, we make sure they agree in a written contract to protect your personal information the same way we do or as the law requires. If you have any questions or concerns about our Website, please contact Lilith's World Customer Support at lilith [at] lilithsworld [dot] com.

5. Do we share your information with other companies or people ("third parties")?

No, unless we have to for safety or legal reasons or because another company buys or takes over our company. These types of events don't happen very often. If we had to share any of your personal information because we were bought or taken over, we would make sure that the new company agrees to treat your personal information the same way we did, unless they get your parent's permission to use it differently.

Once in a while, we might put together a lot of information about Lilith's World players and the different ways our players use Lilith's World (but nothing "personal" like names or email addresses) and then share this information with third parties. This is what we call "aggregate data sharing." We might do this so that third parties can help us figure out what parts of our Website are most popular, what types of individuals are playing on our Website (demographic analysis), and ways we can continue to improve our service.

6. Can parents review or make changes to their child's account?

If a child gives us a valid parent email address when he/she creates a Lilith's World account or if a child has a paid membership on Lilith's World, we can help parents do the following:

Identify the child's character name in the Lilith's World world. You can find your child's character name either in the consent email we send you when your child creates an account or just contact Customer Support.
Change the child's account password. To do this, go to the Lilith's World login screen, click on "Forgot your password," and then click "Reset." You will need to know your child's character name and have access to your email for this to work.
Change the child's membership status or update billing information. To do this, you will need to login to your child's account and go to the account information page under "Membership."
Change the child's permitted chat level. To do this, please contact Customer Support.
Shut down the child's account. To do this, please contact Customer Support.
If relevant, request that Lilith's World stop any further collection or use of the child's personal information. To do this, please contact Customer Support.

If you email or call us for any of the requests above, please be prepared to give us (for verification purposes) your email address and a telephone number where we can reach you. For some requests, you may also need to know your child's account password or (if your child has a paid membership) the last 4 digits of the credit card number used to pay for membership.

7. How do we let you know about changes to this Policy?

For changes that aren't very important (what we call "non-material changes"), we'll post them on this page and list the date the changes were made at the top. For changes that are more important (what we call "material changes"), we'll do the same thing, plus get your parent's permission before making the changes. An example of a material change would be if we wanted to take personal information you might have given us in the past (like your name, address, or email address) and use it in a way we didn't already tell you about in this Policy.

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